Customer Service

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Maintenance service

You can fill out the maintenance application form online, or call the toll-free service hotline 0800-500-186 during working hours, and we will contact you within two working days and arrange professional engineers to come to your home for maintenance.

Maintenance instructions

Repair Center: No. 12, Lane 89, Section 3, Zhongyang Road, Tucheng District, New Taipei City
Maintenance service hours: Monday to Friday 09:00-18:00 (other times require an appointment)

Installation notice (additional purchase service) Standard installation: The installation area is limited to the Beibei Jitao area, the standard installation is 1,000 yuan, and the ceiling is an additional 300 yuan, and the pipe material is not included.

If the on-site quotation is not installed or there are irresistible factors (such as failure to meet the installation specifications, damage to the decoration, etc.) that make the installation impossible, a 500 yuan empty service fee will be charged. (Please refer to the shopping description page for details)